Privacy Policy

A to Z Autoparts is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal data when you use our website or place an order:

• Identity data: Name, title
• Contact data: Email address, phone number, delivery address, billing address
• Transaction data: Order details, payment information, purchase history
• Technical data: IP address, browser type, operating system, pages visited
• Vehicle data: Registration number (when using our vehicle lookup feature)

2. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and account
• Provide accurate vehicle-specific part recommendations
• Improve our website and services
• Send marketing communications (only with your consent)
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases: (a) performance of a contract when processing orders, (b) legitimate interest when improving our services, (c) consent when sending marketing communications, and (d) legal obligation when required by law.

4. Data Sharing

We may share your personal data with:

• Delivery partners: To fulfil and deliver your orders
• Payment processors: To securely process your payments (e.g., Stripe, PayPal)
• Analytics providers: To help us understand website usage (e.g., Google Analytics)

We do not sell your personal data to third parties. We only share data where necessary for the purposes set out in this policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years for tax and legal compliance. Account data is retained until you request deletion. Marketing preferences are retained until you withdraw consent.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, please contact us at info@atozautoparts.net.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment data is processed by PCI-compliant payment providers and is never stored on our servers.

8. Cookies

We use cookies on our website to improve your experience. For details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@atozautoparts.net.